Customer Support
We are available Monday to Friday, from 10 a.m. to 7 p.m.
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Frequently Asked Questions
The site is 100% encrypted, so your information is inaccessible to others. Payments are handled by Stripe and PayPal, which are trusted players in the field of transactions.
Our servers are hosted in France in Paris.
We process the order within 24 working hours. Then, it takes between 2 to 5 working days of delivery depending on the products and the available stock.
When the order is shipped, you will receive an email with a tracking link to track your package!
Yes, you can cancel your order no later than 1 hour after purchase.
Contact us at atelier@diamantsdeparis.com we will explain the return procedures. Only shipping costs are to be taken care of on your side.
Our goal is to make sure that you are completely satisfied with your jewelry.
If you order from the European Union, you can return your item to us within 14 days from the date of receipt and get a refund within 1 month from receipt by us.
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